Refund policy

Returns & Exchanges Policy

 At Dusty Cactus, we want you to absolutely love your order. If something isn’t quite right, we’re here to help.

Change of Mind Returns

We accept returns or exchanges on full-priced items within 14 days of delivery, provided items are:

unworn and unused,

 in original condition,

  with tags attached,

and free from makeup, perfume, marks, pet hair, or damage.

Due to hygiene reasons, we cannot accept returns or exchanges on worn hats/caps.

 Customers are responsible for return shipping costs for change-of-mind returns unless otherwise agreed.

 Sale Items Sale,

Clearance, promotional, and discounted items are final sale and cannot be returned or exchanged unless deemed faulty under Australian Consumer Law.

Faulty or Incorrect Items

If you believe your item is faulty, damaged, or you have received the incorrect item, please contact us within 7 days of receiving your order at info@dustycactus.com  

Under Australian Consumer Law, you are entitled to a replacement, repair, or refund for products that are faulty or not as described.

Shipping Costs

Original shipping costs are non-refundable for change-of-mind returns.

 Return Process

 To lodge a return or exchange request, please email us with:

your order number,

full name,

and reason for return.

Once approved, return instructions will be provided.

Important Notes

Dusty Cactus reserves the right to refuse returns that do not meet the above conditions.

By purchasing from our store, you agree to the terms outlined in this policy.